(English) Lesson 2 : Effective Debt Recovery Strategies Through Credit Management by Soo Bee Hong​​​​​​​

Training Duration: 2 hours 26 minutes

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Everything you need to know about Effective Debt Recovery Strategies Through Credit Management

Upcoming Webinar: 14 April 2021, Wednesday, 10:00 am – 2:00 pm

Title: Lesson 2 : Effective Debt Recovery Strategies Through Credit Management

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  • Lesson 1 : Effective Debt Recovery Strategies Through Credit Management
    • (Wed) 07 April 2021, 10:00 am – 2:00 pm
  • Lesson 3 : Effective Debt Recovery Strategies Through Credit Management
    • (Wed) 21 April 2021, 10:00 am – 2:00 pm
  • Lesson 4 : Effective Debt Recovery Strategies Through Credit Management
    • (Wed) 28 April 2021, 10:00 am – 2:00 pm

Payment inclusive of Replay, Certificate of Completion to manually claim your CPD/CPE points. Download of PDF Notes. Only PDF training materials are downloadable. MP4 Video Replays are non-downloadable (unlimited streaming is available for mp4 replays).

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Detailed Outline:

  • Build customer relationships
    • Happy customers are usually happy to pay
  • Listening skills
    • Practical steps to effective listening
  • Questioning and probing skills
    • Practical steps to effective questioning and probing skills
  • Assertive communication
    • Good assertive communication skills
  • Case study - What are the techniques of assertive communication?


Your Instructor


Soo Bee Hong​​​​​​​
Soo Bee Hong​​​​​​​

Master of Science in Technology Management, University of Staffordshire (UK) Bachelor in Business and Administration, University of South Australia (Australia) Executive Diploma in Management, University of Malaya (Malaysia). PSMB-MIM Certified Trainer [Cert. No: TTT/3813])

B H Soo has been involved in the area of Credit Management for the past 37 years, with the last 30 years in the management team. Trained by Americans and worked his way up, ‘rank and file’, and his working experience in various industries, together with 5 years in the Sales, he had accumulated vast, hands-on working experience, which had contributed greatly to making his training sessions very practical and performance orientated. His last employment was with an IT-based company as a Senior Manager, heading the Billing and Credit Control Department and also participated in their M1 management meeting and strategic planning.

B H Soo, who holds a Master of Science in Technology Management from University of Staffordshire (UK), a Bachelor in Business and Administration from University of South Australia (Australia) and an Executive Diploma in Management from University of Malaya (Malaysia), is a qualified trainer who has completed the Trainer’s Certification from Pembagunan Sumber Manusia Berhad (PSMB). He is an associate member of Malaysian Institute of Management, a committee member of Association of Credit Management Malaysia and an affiliate member of Institute of Credit Management (UK).

As B H Soo’s forte is in Credit Management, he carefully crafts and customizes his credit control and debt collection training sessions that meet organizational needs and carries out the sessions effectively, which is not only practical but performance orientated. With over 30-year experiences in management, the last 10 years holding a Senior Manager position, and plus numerous participations in leadership mentoring, coaching and training programs, particularly of the John C Maxwell team, he also meticulously designs his leadership trainings to teach, particularly the new young managers, on the importance of effective leadership skill that not only can influence people towards accomplishing goals but facilitate change in organization. As a spinoff, he also conducts training in the Customer Service Skills, Credit Control for Sales People and Effective Telephone Collection Skills.

B H Soo is passionate about teaching as he reckons it is his social responsibility to ‘transfer the knowledge and skills’, he had learned and acquired over the years, back to society. According to him, there is nothing more satisfying than being able to pass down his knowledge and experiences to the next generation. He subscribes to the philosophy of ‘my attitude is my choice’ - although I cannot change my world but I can change my attitude about it, and lives a healthier and happier life”. He is therefore energetic and highly-charged when conducting training sessions.

B H Soo has conducted many trainings, for 10 years now, including in-house training for Malaysia Airlines Berhad and Mydin, and was also invited to speak on ‘credit control and debt collection’, on several occasions, by associations including RAMCI.


Course Curriculum


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Frequently Asked Questions


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Only PDF training materials are downloadable. MP4 Video Replays are non-downloadable
Do You Issue Certificate of Completion ?
Yes, upon completion, you can download the Certificate of Completion
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